1. Nature of Services

Fiftyone DigitalMedia LLP provides:

• Custom website & application development

• Software solutions (POS, CRM, ERP, SaaS, etc.)

• Digital marketing & growth services

• Branding & creative services

• White-label services and dedicated team support

Most of our services are custom, time-bound, and resource-intensive, and therefore follow strict refund guidelines.

2. Project Initiation & Advance Payments

• Projects begin only after scope confirmation and payment receipt

• Advance or milestone payments are required before work starts

• Payments confirm resource allocation and project scheduling

Once work has started, payments are non-refundable unless stated otherwise in writing.

3. Cancellation Policy

Client-Initiated Cancellation

• Clients may cancel the project by written notice

• Work completed until the cancellation date will be billed

• Any remaining unpaid balance must be cleared

• Advance payments already used are non-refundable

Company-Initiated Cancellation

We reserve the right to cancel a project if:

• Payments are delayed or unpaid

• Client breaches agreed terms

• Requirements violate legal or ethical standards

In such cases, completed work will be billed accordingly.

4. Refund Policy

Refunds are not applicable for:

• Custom development work already started

• Design, branding, or creative services delivered or in progress

• Marketing services already executed or campaigns launched

• White-label, NDA-protected, or dedicated team services

• Delays caused by client feedback or content dependency

Refunds may be considered only if:

• Work has not started at all

• Cancellation is approved in writing by management

All refund decisions are final and at our discretion.

5. Monthly Retainers & Dedicated Teams

• Monthly retainers are billed in advance

• No refunds once the billing cycle begins

• Dedicated resources once assigned are non-refundable

• Cancellation requires prior written notice as per agreement

6. Third-Party Costs

Any third-party costs such as:

• Hosting

• Plugins

• Licenses

• Ads spend

• API subscriptions

Are non-refundable under any circumstances.

7. Delays & Non-Delivery

We are not responsible for delays caused by:

• Late feedback or approvals

• Missing content or access

• Third-party service issues

• Force majeure events

Such delays do not qualify for refunds.

8. Dispute Resolution

In case of disputes:

• Both parties agree to resolve issues amicably

• Written communication is required

• Jurisdiction will be as per Indian law

9. Policy Updates

We reserve the right to update this policy at any time.
Any changes will be posted on this page with a revised date.

10. Contact Information

For refund or cancellation queries, contact:

Fiftyone DigitalMedia LLP
📍 404 Navneet Plaza, 5/2 Old Palasia, Indore, Madhya Pradesh, India
📧 Hello@51digitalmedia.com
📞 +91 7974724088
📞 +91 8818894588